Microsoft 365 Administration
Administration and support of Microsoft 365 environments, including user management, permissions, tenant-level support, Teams, Exchange Online, SharePoint, identity-related tasks, and ongoing operational improvements.
Senior Technical IT Specialist
Reliable support.
Strong infrastructure.
Real-world IT delivery.
I support businesses with Microsoft 365 administration, server and infrastructure environments, advanced L2/L3 troubleshooting, and hands-on IT project delivery. With 20+ years of experience in IT, I focus on solving real technical problems, stabilizing operations, and delivering practical improvements.
About Me
Technical depth with a practical delivery mindset.
I am a Senior Technical IT Specialist with more than 20 years of hands-on experience across IT support, systems administration, infrastructure, and technical project delivery.
My background combines day-to-day operational support with practical improvement work in enterprise environments. I have worked across end-user support, Microsoft ecosystems, infrastructure administration, incident resolution, service operations, and IT process optimization.
Today, my focus is on supporting companies that need a dependable technical specialist who can step in quickly, solve problems efficiently, and contribute both operationally and project-wise.
I work best where technical depth, ownership, and clear communication matter — whether in remote support scenarios, onsite engagements, or hybrid project environments.
Core Services
Support built around real operational needs.
Server & Infrastructure Support
Support for Windows-based server and infrastructure environments, including administration, troubleshooting, system stability, access-related tasks, and technical coordination across connected services.
Advanced L2 / L3 IT Support
Resolution of complex incidents, escalations, root cause analysis, troubleshooting across applications and infrastructure, and hands-on technical support where standard first-level support is no longer enough.
IT Project Delivery
Practical support in IT projects such as migrations, rollouts, platform improvements, process optimization, automation-related tasks, and technical implementation activities.
IT Operations & Service Improvement
Support in improving operational quality, reducing recurring issues, increasing service reliability, and helping internal IT teams work in a more stable and efficient way.
Selected Experience
Enterprise experience across support, systems, and delivery.
Microsoft 365 and enterprise user support
Supporting business users and enterprise environments with administration, troubleshooting, access management, and ongoing technical issue resolution across modern workplace tools and IT services.
Advanced incident and escalation handling
Resolving more complex technical issues beyond first-line support, including cross-system troubleshooting, coordination with internal teams, and sustainable issue resolution.
Infrastructure and server-related support
Working with server-side administration and technical environments requiring reliability, structured troubleshooting, and careful operational handling.
IT process and service improvements
Contributing to process optimization, support quality improvement, service stability, and operational efficiency through practical technical involvement.
Technical contribution to IT projects
Participating in and supporting technical implementation work related to migrations, system improvements, support transitions, and service-related project activities.
Selected Results
Practical outcomes delivered across enterprise IT environments.
Incident handling workflow improvements
Improved incident management workflows and operational efficiency within enterprise IT service environments.
IT Service Management process optimization
Contributed to improving service desk operations, ticket workflows, and structured issue handling.
Microsoft 365 operational improvements
Supported enterprise Microsoft 365 environments with administration, identity tasks, and operational improvements.
Complex L2 / L3 escalation resolution
Handled complex technical escalations and cross-system troubleshooting to restore stable operations.
How I Work
Clear communication. Calm execution. Practical outcomes.
Hands-on first
I focus on practical solutions, not unnecessary complexity. My goal is to stabilize, fix, improve, and deliver.
Technical and business-aware
I understand both the technical side and the operational reality behind IT services, users, incidents, and internal projects.
Flexible delivery model
I can support companies remotely, onsite, or in hybrid setups — whether for ongoing support, project assistance, or targeted technical assignments.
Reliable execution
Clear communication, ownership, and consistent delivery are central to the way I work.
What I Bring
Value that supports both operations and delivery.
Technical depth
Long-term hands-on experience across support, infrastructure, and enterprise IT environments.
Operational reliability
A structured, calm, and dependable approach to support and technical execution.
Problem-solving mindset
Focus on identifying causes, resolving issues effectively, and preventing repeat problems.
Project support with practical value
Contribution that helps teams move from planning to delivery.
EXTENDED CAPABILITY
Trusted Expert Network
Alongside my own technical delivery, I can also draw on a trusted network of experienced specialists across security, networking, SAP-related support, and other IT domains.
This allows projects to scale when needed while maintaining a single technical point of contact and consistent delivery standards.
Technologies
Platforms and tools I work with.
IT Service Management
Freshservice, ITIL practices, incident management, service desk operations, workflow automation.
Microsoft Cloud
Microsoft 365 administration, Entra ID, identity and access management, enterprise user environments.
Automation
Workflow automation, system integration, and IT service automation
Infrastructure
Enterprise IT environments, server administration, troubleshooting, and cross-system support.
Contact
Available across Europe for remote and hybrid engagements.
If you are looking for support in Microsoft 365 administration, server and infrastructure support, advanced L2/L3 troubleshooting, or hands-on IT project delivery, feel free to get in touch.
Most engagements can be delivered remotely, allowing fast response and flexible collaboration.